How do I get connected through Surf4Life?

The easiest way is to get in touch with us via the form located on the How Can We Help Page of this website. If our service is available in your area, the development will be listed. Please check back regularly because our coverage is expanding at a rapid pace.

Are there any hidden costs?

Our Packages are transparent with all costs always displayed. Surf4Life's policy is to steer clear of any and all hidden costs, something that is often included in the packages of other Internet Service Providers.

Will I need to purchase any additional equipment?

In almost all cases the router, installation fee as well as setup will be free of charge.

How can I check the network status?

Currently the network status can only be checked once you have logged in. We are however working on displaying the network status on the index page of our website. This functionality should be available before the end of December.

Do you offer support?

Our customer support is of the highest standard, even if we have to say so ourselves. To get in contact with our support team via a fault form, you have to be logged in. Alternatively our support number can be phoned. This number is available at the bottom of each page of our website.

Will I be bound to a contract?

Our service is on a month-to-month basis. There are never any contracts. S4L is one of only a handful of Internet Service Providers who do not require the signing a contract for an extended period of time.

What is your cancellation policy?

Because of the fact that there is no contract, your service will self terminate when you stop paying the monthly fee.

What areas are covered by S4L?

Surf4Life's ISP Packages are currently available in 9 developments in Gauteng. This number will soon increase to a total of just under 80. We are also currently negotiating the expansion of our services on the Fibre networks of other companies, a fact that will greatly increase the number of people who will be able to connect via the quality ISP packages of S4L.